Refund policy

Returns & Exchanges

Our Return Policy

Single candles may be returned within 14 days of delivery if they're new, unused, and in their original packaging. Candles that have been lit, partially used, or taken out of their original packaging aren't eligible for return. Candles included in gift sets are final sale and cannot be returned.

Customers pay return shipping for change-of-mind returns. Arroyo covers return shipping if an order arrives damaged or contains an incorrect item.

To Initiate a return

Email us at Hello@shopthearroyo.com and we'll be glad to help.

If your order arrives damaged, please don't send the damaged item(s) back to us — instead, email us. We're unable to accept returns on items that have been opened or used.